Are We a Good Fit?

We firmly believe in the safety and effectiveness of vaccines to prevent illness, to save lives, and that all children and young adults should receive all of the recommended vaccines according to the schedule published by the Centers for Disease Control, the American College for Immunization Practices, and the American Academy of Pediatrics.

We firmly believe that vaccinating everyone, especially children, may be the single most important health-promoting intervention we perform as health care providers.  The recommended vaccines and schedules given, are the results of years and years of scientific study and data gathering. Vaccines work best when given at certain ages, making it important 

to adhere to recommended schedules.We firmly believe, based upon all available literature, evidence, and current studies, that vaccines do not cause autism or other developmental disabilities. 

Our Vaccine Policy follows the schedule outlined by The Centers for Disease Control and Prevention (CDC) and The American Academy of Pediatrics (AAP).

We are mindful of the benefits and long-term impacts of antibiotic use. We educate families on appropriate use of antibiotics and follow evidence-based guidelines.

We do not prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due. 

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments. We also offer a walk-in clinic every day from 8:00am to 9:30am, no appointment necessary.

To ensure we provide you with the most efficient care , we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the provider on-call will give you advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best to check with your specific insurance company. Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

Insurance copays, deductibles, and/ or coinsurances are expected to be paid at the time of service. 

If you are unable to pay at the time of service, please speak with our office manager to discuss your options. 

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you, if necessary. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with your provider and call you back.

If our nurse is with another caller, you will be asked to leave a message and you will receive a return call. Calls received after 4:30pm are returned the next business day. 

For well visits, call our appointment line. Well visits may be scheduled up to 3 months in advance. You will receive an automated reminder 3 months ahead of when your child is due for their next well visit. 

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 10 - 15 minutes before your scheduled appointment time.We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive more than 10 minutes late for your appointment.

Missed Appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled same day or missed appointments. We request 24 hours notice for cancellation of appointments.

A fee may be charged for a second missed appointment. The third consecutive missed appointment will result in discharge from the practice.

For new patients, a fee may be charged if the FIRST appointment is missed.