FAQs

Yes, we always welcome new patients to our practice! Please see the list of insurances that we accept under the "Office Info" Menu Tab. If your child is new to the practice and needs a well visit, please note that we need all prior records sent to our office before making your appointment. This gives our doctors adequate time to prepare prior to your appointment and that means less wait time. It also allows for us to give an appropriate amount of time for the appointment in case there are additional issues to discuss. If the entire chart is unavailable in time, we ask that you please have your prior doctors office fax the vaccine records and last well visit summary to our office in the meantime. Thank you and welcome to the Healthy Steps family!

Our office is open Monday through Friday from 8:00am to 5:00pm. As our daily schedule is subject to change, please call to confirm office hours.

To make an appointment please call our office. To ensure the best use of time, for both our providers and patients, all visits scheduled after 9:30am are by appointment only. We ask that you arrive at  lease 10 - 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible. 

Our staff will do their best to keep you informed of any delays that may affect your appointment. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We make every effort to keep wait times at a minimum. 

Please refer to our insurance page to review a list of accepted insurance plans. If you do not see your insurance plan listed, please do not hesitate to contact us or contact your insurance carrier directly. 

We have a physician on call 24 hours a day, 7 days a week, 365 days a year. Please call our office. 

This service is provided for emergency purposes only. Medication refills and referrals must be requested during normal business hours. 

IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

A pediatrician is a medical professional who specializes in the care of children. Pediatricians have undergone special training in the health and illnesses of infants, teens and young adults, and the majority of pediatricians are certified by the American Board of Pediatrics after passing a comprehensive exam.

Pediatricians provide preventive health care for children in good health and medical care for children who are acutely or chronically ill. They also provide parents with support and advice with issues such as growth and development, safety and prevention, nutrition, and emotional wellness to foster a lifetime of good health.

Every effort is made to arrange your child's well care and follow up visits with the provider of your choice. When your child is sick, he or she may see any one of our providers.

Our routine health maintenance visit schedule follows the American Academy of Pediatrics vaccine guideline for children.

Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to The American Academy of Pediatrics (AAP), vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. 

If you're apprehensive about vaccinations, please do not hesitate to contact our office.

To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by The American Academy of Pediatrics (AAP). Please discuss your immunization questions and concerns with any of our pediatricians.

For non-urgent referrals: when one of our doctors refers you to a specialist, please schedule your appointment with the specialist, then call our office within five business days of your appointment. Your referral will be available within 72 hours. Most referrals are completed electronically and submitted directly to the specialist's office. Please check with our office staff to determine if your insurance plan processes referrals electronically.

For urgent referrals: when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. Please remain in our office while your referral is processed, then proceed to your specialist.

You will receive a call with any lab results that require urgent attention as soon as results are received. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are reviewed and addressed by the provider that ordered them.

Please call our office and follow the prompts for our prescription refill line. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead and allow at least three to five days for refill approval. Prescription refills for controlled substances are refilled Monday through Friday only during normal business hours. 

Due to recent ADD/ADHD medication shortages, please call our office when you have a week of medication left to avoid any delays in treatment. 

Yes, we absolutely promote breastfeeding! We even have an in-house lactation consultant and a private room for nursing mothers. 

The American Academy of Pediatrics recommends breastfeeding babies for the first six to twelve months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women.

Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, an iron-fortified, milk-based infant formula is a good alternative. We will gladly discuss your diet and feeding concerns at your child's well visit, or please call during office hours to speak with our experienced nursing staff.

Yes, in fact we strongly encourage parents-to-be or parent's wanting to transfer their child's care to visit our office for a Meet and Greet appointment. This is a great way to get acquainted with our office and our providers. During this visit, we will answer any questions that you have about our practice or your child. 

Visit our Expectant Parent's page and our Are We a Good Fit page for more information.

We recommend that your newborn be seen in our office 1-2 days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. Please discuss these steps with our providers at your child's well visit.